“Whatever you think. I trust you completely.”
That’s what a homeowner told me after I explained the modifications I’d made to his aging front-entry deck.
He said it so casually I almost missed it. But it stopped me for a second, because that phrase sums up what I try to earn with every project: trust.
The project behind the compliment
This wasn’t the first time I’d worked for him. A few months earlier, I’d rebuilt the large deck off the back of his Bismarck home. He actually contacted me mid-project, after deciding he’d rather hand it off to a professional. The deck boards had been removed and he was in the process of shoring up joists, installing blocking, and re-setting stair stringers.
During my initial assessment for estimating, I pointed out areas of concern that I would address, but I also provided guidance on efforts that could limit expenses. I walked him through the pros and cons of each approach—where to spend, where to save, and what would make the most difference for long-term durability.
In short, I gave him the same advice I’d give a close friend.
That deck project turned out great. But more importantly, I think he saw that my recommendations came from experience and honesty, not salesmanship.
Fast forward to the next job
When he called me back for front-entry deck repairs, he already knew how I worked. I pointed out where additional framing was required and how we could modify the layout slightly to improve stability. Nothing dramatic, just practical improvements that would make the deck last longer and look better.
When I finished explaining the plan, he nodded and said, “Whatever you think. I trust you completely.”
That was it. No second guessing. Just trust.
Why that matters
Most homeowners don’t need a handyman on “the regular.” They just need someone dependable, who shows up, explains things clearly, and does what they say they’ll do.
That might sound simple, but in the home-improvement world, it’s not always common. I’ve met plenty of Bismarck homeowners who’ve had frustrating experiences with contractors who overpromised, disappeared mid-project, or charged for work that didn’t solve the real problem.
I’ve learned that craftsmanship is only half the job. The other half is communication and integrity—being honest about what’s needed, what’s not, and what it will take to get it done right.
What trust really looks like
Trust shows up in the little moments:
When they call you first—not because you’re the cheapest, but because they know you’ll give them a straight answer.
When they refer you to their friend, neighbor, or co-worker.
That’s the kind of marketing you can’t buy. It’s earned plank by plank, nail by nail, conversation by conversation.
When the homeowner laughed and said, “You’re my favorite handyman,” I laughed too—but it meant something. You don’t become someone’s “favorite” because of price or speed. You earn it by being consistent, respectful, and honest, even when it costs you a little extra time or effort.
The takeaway
That simple exchange reminded me why I started Handyman Kota in the first place. I enjoy the work itself—deck building, repairs, and home projects across the Bismarck-Mandan area—but what makes it worthwhile is the connection with the people who trust me to do it.
Need help with a deck or home repair project in Bismarck?
Reach out here to request an estimate.
Frequently Asked Questions
1. How do I know if my deck needs repair or full replacement?
Look for soft or spongy spots in the boards, loose railings, cracked posts, or areas where water collects. If more than 25-30% of the structure is compromised, replacement is often the safer and more cost-effective choice.
2. How long does a typical deck repair or rebuild take in Bismarck?
Small deck repairs can be completed in one to two days. Full rebuilds generally take two to three weeks, depending on size, layout, and material availability.
3. What type of wood or composite material lasts longest in North Dakota weather?
Pressure-treated lumber holds up well, but composite materials such as Trex or TimberTech require less maintenance and resist moisture better in Bismarck’s freeze-thaw climate. The right choice depends on budget, appearance, and how much upkeep you want later.